Refund policy

We Want You to Love Your Purchase

At Cruise Rooster, we're committed to creating apparel you'll enjoy wearing on every adventure. If something isn't quite right, we're here to help.

30-Day Returns

You may return eligible items within 30 days of the delivery date for a refund, provided the item meets the conditions below.

Return Eligibility

To qualify for a return, your item must be:

  • Unworn, unwashed, and unaltered

  • In its original condition with all tags attached

  • Free from odors, stains, pet hair, or damage

  • Returned within 30 days of delivery

Items that do not meet these requirements may not be eligible for a refund.

Free Size Exchanges

Need a different size? We've got you covered.

We offer one complimentary size exchange per order for eligible apparel purchased through Cruise Rooster.

Simply contact us with your order number and the size you'd like. We'll provide a prepaid return shipping label and send your replacement once your original item is on its way back.

Additional exchanges beyond the first may be subject to shipping charges.

How to Start a Return or Exchange

Please contact our Customer Support team before sending anything back. Include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • The reason for your request

Once your request is approved, we'll provide return instructions and, if applicable, a prepaid return shipping label.

Please do not return items without prior authorization, as this may delay or prevent processing.

Return Shipping

  • Size exchanges: Return shipping is complimentary for your first exchange.

  • Defective or incorrect items: We'll cover all shipping costs.

  • Returns for change of mind: Return shipping costs may be deducted from your refund unless otherwise noted during a promotion.

Refunds

Once your return is received and inspected, we'll notify you of its approval.

Approved refunds are processed within 5–7 business days to your original payment method.

Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear on your statement.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

We'll replace the item at no cost to you. In most cases, there's no need to return the defective item.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Worn, washed, or altered items

  • Items returned after 30 days

  • Custom or personalized products

  • Final sale or clearance items

  • Gift cards

Incorrect Shipping Address

Please verify your shipping address carefully before completing your order.

If an incorrect address is provided and your order has already entered production or shipped, we may be unable to replace or refund the order. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Refused or Undeliverable Packages

Orders refused at delivery or returned as undeliverable may be subject to return shipping and handling fees, which may be deducted from any eligible refund.

Lost Return Packages

If you're returning an item using a prepaid label provided by Cruise Rooster, we'll assist with any carrier issues.

If you choose your own shipping method, we recommend using a trackable service. Cruise Rooster cannot issue refunds for returns that are lost in transit and cannot be verified as delivered.

Questions?

We're here to help.

If you have any questions about returns or exchanges, please contact us at support@cruiserooster.com. We'll do everything we can to make things right.